As part of its efforts to enhance the passenger experience and provide more comprehensive services to travellers, the Cluster2 Company has launched a unified call centre, in line with the highest international service quality standards.
The unified call center aims to facilitate travellers’ access to flight and
airport service information, including baggage handling, while also receiving
inquiries, complaints, and suggestions, reported SPA.
This
initiative improves communication efficiency and ensures a smoother travel
experience across all airports operated by the cluster.
The Cluster2 manages and operates 22 domestic and international airports and is
considered a leading entity in developing the Saudi Arabia’s airport sector.
It
works to build an advanced airport network that supports tourism, enhances
operational efficiency, and raises service quality.
The company has designated the unified number (8001168888) to serve travelers
across all its affiliated airports.
The call centre is staffed by trained Saudi
personnel and provides services in several languages, operating daily from 8:00
AM to 8:00 PM to ensure comprehensive responses to travellers' needs and
feedback.
