Omeir Travel Agency, one of the most recognised travel management companies in the UAE, has extended its partnership with Amadeus Gulf to expand the agency’s integrated travel services and digital solutions offering for its customers.

Under the three-year agreement, Omeir Travel will leverage cutting-edge travel technology solutions aimed at maintaining the agency’s competitive edge. This includes driving automation across the agency’s operations and optimising intelligence tools in order to improve product customisation and enhance the customer experience. The latest agreement will also see Omeir Travel diversify its capabilities in online and retail shops.

Online applications, in particular, are changing the way that consumers explore, book, and enjoy their travel experiences today. Omeir Travel is capitalising on this trend by benefitting from Amadeus Web Services and Amadeus Mobile Traveller in promoting a powerful mobile app and strengthening its web presence through targeted shopping features.

Abdulla Bin Omeir, CEO, Omeir Travel Agency, said: “In our continuous efforts to deliver exceptional customer experience, we have embarked on a journey of digital transformation for our business. With Amadeus as our technology provider, we are confident that we can stay agile and adapt to the fast-changing needs of our customers. Amadeus a leading global provider of new generation technology solutions for the Travel industry undoubted has the deep knowledge which will enable us for the future.” 
 
According to Graham Nichols, managing director of Amadeus Gulf, “We are delighted to renew our long association with Omeir Travel as they embark on this exciting digital project. We will bring our vast worldwide on-line experience and technology to support them fully throughout their transformation. This new agreement demonstrates the confidence that they have in our technology, service and support, as well as our commitment to helping partners shape the future of travel.”

Jauhar Abdul Gafoor, sales director – Abu Dhabi, Al-Ain & Oman, Amadeus Gulf, said: “Our latest solutions will provide Omeir Travel with the ability to deliver and enhance their customer journey across multiple retail touchpoints. We are looking forward to a continued, long-standing relationship with such a trusted brand.”

As part of the agreement, Amadeus Gulf will continue to offer Omeir Travel a suite of solutions including Amadeus Web Services, Corporate Traveller, Productivity Tracker, Touchless Solutions, RTS Consolidator as well as direct access to a Global Helpdesk 24x7. - TradeArabia News Service