Dubai Electricity and Water Authority (Dewa) has launched its ‘8080 initiative’ to increase customer awareness of its smart services on Dewa’s smart app and website, so as to increase the smart adoption rate to 80 per cent in 2017.

The e-adoption of Dewa’s smart services reached 76 per cent until the end of the second quarter of 2017.

Dewa announced as of July 2017, customers can activate electricity and water services once they get Ejari contracts from any of the 800 Real Estate companies, or typing offices, certified by the Dubai Land Department without having to visit Dewa’s customer happiness centres.

This initiative is in line with Dewa’s efforts to achieve the vision of Dubai Government that aims at transparency in the government sector, by adhering to the highest international standards to improve government services, thus enhancing the development of the UAE.

“Dewa has made great strides in the intelligent transformation process in accordance with its strategy to keep abreast of the latest technologies and developments in the field of smart transformation,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

“Dewa has succeeded in transforming all its services into smart services barely one year from the launch of the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world, and provide smart and timely services that enable customers to end their transactions at any time and from any place without having to visit our customer happiness centres  to save their time and effort as part of the Dubai 2021 Plan, which aims to make Dubai a smart, integrated, sustainable and resource-rich city, and our vision to become a sustainable and innovative world class utility.

“Dewa offers all its services through its smart app and website, and has made provisions for its customers to pay their bills in various ways, through Etisalat Public Payment Machines, Direct Debit, and Tayseer service. The Tayseer service enables customers to pay their bills by cheques issued from different banks, using Emirates NBD’s cheque deposit machines available all over the UAE, which helps in saving time and effort,” he added.

“Dewa’s smart application provides customers with a unified and seamless experience offering rich and integrated services and features, including bills, charts, and usage comparison. More than one account can be added and customized with pictures. Its website (www.dewa.gov.ae) is very comprehensive and compatible with various devices and smart phones. It was restructured to meet customer’s needs, and to enhance customer services, by providing integrated services from simple browsing, to services, to completion,” Al Tayer concluded. – TradeArabia News Service