Zawawi Trading Company (ZTC), the authorized general distributor for Mercedes-Benz in Oman, has launched a premium personalised service to its customers across the Sultanate.

Mercedes-Benz factory trained technicians use specialised tools and equipment to ensure lasting, quality services at Zawawi’s state-of-the-art service facilities, using the latest international best practice techniques and processes, a statement said.

“It is only at Mercedes-Benz authorized ZTC Service Centres that Mercedes-Benz customers in Oman can enjoy personalised service and up-to-date, world-class expertise from internationally trained specialist technicians,” said a senior management official of ZTC.

“Irrespective of whether a car travels five or 500,000 kilometres, we guarantee all our repairs for 12 months. Such is the confidence we have in the quality of our technicians and workshops to deliver the highest levels of satisfaction to our clientele,” the official added.

Also offered by Zawawi is a mobile workshop for on-the-spot attention, which is particularly useful for major fleet vehicle customers, a statement said.

Free technical inspection and repair estimates are provided for jobs undertaken at the workshop, as well as free body and interior cleaning for customer vehicles following service and repairs jobs.

A currently available special summer promotion offers special discount rates of up to 40 per cent for vehicles less than four years old, while older vehicles enjoy up to 50 per cent, the statement added.

Roadside assistance is provided 24x7, as well as a pick up and drop off service for customers leaving vehicles in the workshop, according to the statement. – TradeArabia News Service