Dubai-based Jacky’s Business Solutions has been appointed as the first value-added reseller in the UAE for SoftBank Robotics Europe’s humanoid robot, Pepper.

Jacky’s Business Solutions, a division of Jacky’s Group, is an end-to-end solutions provider for major corporations seeking efficient and effective visitor management, banking and printing solutions.

This new addition to Jacky’s Business Solutions repertoire of visitor management solutions (VMS) will enhance its wide range of customer service solutions already marketed to enterprises in the government, banking, telecom and healthcare sectors, said a statement from the company.

Pepper is the first humanoid robot created to interact with humans. He's well equipped with features and a high-level interface for proactively communicating with those around him, using the latest advances in voice and face recognition, it said.

The robot’s wide range of capabilities combined with B2B robotics applications makes him a very innovative business solution to enhance customer's experience.

Pepper is currently used in a wide range of industries such as retail, tourism, banking, healthcare, hospitality, enterprise, government and education, it added.

To support the relationship, Jacky’s will invest in expanding its team of software and support engineers to include programmers who can code Pepper to suit the diverse applications across industries and departments, said the statement.

The company will also be stocking some of the common parts for Pepper that may need to be replaced. In addition, Jacky’s will be looking to expand their network of reseller partners to include those with existing software and hardware resources.

Jacky’s showcased Pepper at the recent Seamless Middle East in Dubai, UAE and will be displaying today (April 18) at TiECON Dubai at Dubai Knowledge Park’s Auditorium.

COO Ashish Panjabi said: "We have always tried to be ahead of the game and adding robotics to our range of visitor management solutions portfolio was a natural progression, given the fact that we live in one of the most innovative regions where the demand for smart solutions and AI is growing day by day."

“We have been offering visitor management solutions for close to two decades including queueing systems, happiness meters, digital signage and queue tracking analytic software, so having Pepper on our portfolio will help us meet the evolving needs of the various customer-facing companies,” he added.

Nicolas Boudot, VP business and marketing (EMEA), SoftBank Robotics Europe, said: “We are pleased to collaborate with Jacky’s to make our robot available for companies in the UAE looking to provide new services to their clients.”

“Pepper has proven to be the best interface to assist in welcoming, informing, recommending, managing appointments and queuing or even getting feedbacks from customers in hundreds of public places in Europe,” he said.

“We have chosen Jacky’s as a key partner to offer complementary digitalisation solutions in this strategic region for our business development,” he added.-TradeArabia News Service