Jafza, the flagship entity of Economic Zones World, has won the prestigious Dubai Quality Award for excellence in the service sector.

Jafza was one of only 3 companies in the emirates to be awarded this year.

The company’s outstanding service standards, consistent growth over the years, innovative products, CSR initiatives and increased dialogue with customers and employees alike, were amongst the several deciding factors that won over the panel at this year’s Dubai Quality Awards.

“We strongly believe that quality, when ingrained in the organisation’s DNA results in higher productivity, greater value to customers, satisfied employees, and ultimately better financial results,” said Salma Hareb, chief executive, Economic Zones World.

Jafza was previously also the recipient of the DQA award in 2003 and has since undertaken an extensive business process re-engineering exercise to improve operations and processes.

The annual Dubai Quality Award is aimed at improving quality in government departments as well as private companies based in the UAE for best practice, service and integration.

DQA uses the EFQM (European Foundation for Quality Management) Model to assess the participating entities.-TradeArabia News Service