Revolutionising its service to enhance customer experience, leading global remittance, foreign exchange and payment solutions brand UAE Exchange has launched an elite lounge for its club exclusive members on International Happiness Day.

The club exclusive lounge, a first by an exchange house in the UAE, was inaugurated by Abdel Kareem Alkayed, country head for UAE Exchange-UAE, at the brand’s Karama Centre branch in Dubai.

“The journey to customer happiness is providing the customer with better service and personalised attention. And the launch of our club exclusive lounge marks an innovative addition to our dedicated customer service. The platform will enable us to closely engage with our premium customers and address their financial requirements in real time. It will also set a new benchmark in customer service in the remittance and forex business in the country,” said Alkayed.

Created to provide an exceptional experience, the lounge offers free wi-fi and will have a dedicated and experienced relationship manager who will guide the customers on their financial transactions. As a club exclusive member, customers can enjoy special privileges like competitive exchange rates, updates and alerts via SMS, complimentary personal accident insurance cover and various discounts on fine dining, entertainment, shopping and leisure activities.

Additionally as part of the larger celebrations on the occasion of International Happiness Day, UAE Exchange inaugurated its new global headquarters at Al Reem Island in Abu Dhabi. The brand also conducted various programmes involving customers, employees and different communities to mark the day. - TradeArabia News Service