 |
Avaya upgrades workforce optimisation suiteAvaya Holdings Corp, a global leader in digital communications for businesses, has introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy with a More… |
 |
Five steps to create a better customer experienceSecurity leaders must put the focus on customer experience, said leading research and advisory firm Gartner, highlighting five things security and risk leaders can work on now to create a better experience for their executives. &q More… |
 |
Majid Al Futtaim improves customer experience at mallMajid Al Futtaim, a leading shopping mall, communities and leisure pioneer across region, has implemented a series of services to enhance the overall customer experience at its flagship destination Mall of the Emirates in Dubai, UAE. More… |
 |
Majid Al Futtaim to enhance customer experienceMajid Al Futtaim, a leading shopping mall and leisure pioneer, plans to enhance its advanced analytics capabilities to gather deeper consumer insights, and in turn, revolutionise the personalised experiences it offers to customers. More… |
 |
Avaya to redefine customer experience at GitexAvaya will showcase its latest innovations designed to enable companies to meet customer and employee expectations with true multi-touch communication capabilities, at the Gitex Technology Week 2016, in Dubai. Along with customers More… |
 |
Customer service defines customer experienceNobody can deny that we are now in the age of the customer. Through online and mobile channels they are well informed and this information allows them to compare and choose the most convenient provider/vendor. If they are not happy, they can eas More… |
 |
Customer experience ‘top priority for telcos’For more than two-thirds of telecommunications C-suite customer experience management is top strategic priority over the next three years, according to a new report from EY, a global leader in assurance, tax, transaction and advisory services. More… |
 |
IoT: Revolutionising the retail industryRetailers are experimenting with the Internet of Things (IoT) to offer new services, reshape the customer experience and enter new markets by creating digital ecosystems, a report said. The proliferation of connected devices coupl More… |
 |
Viva Kuwait, Huawei to set up innovation centreViva Kuwait, a major telecom operator, has signed an MoU with Huawei to establish a new Joint Innovation Center for Customer Experience Management, the first of its kind in region, at the recently held Mobile World Congress in Barcelona. More… |
 |
Customer focus for Dubai broadband meetImproving the customer experience, exploring the business models, strategies and innovative services required to maintain customer loyalty will form the agenda for an upcoming broadband event in Dubai. The fifth edition of Broadba More… |
