VFS Global, a leading outsourcing and technology services specialist for governments and diplomatic missions, has launched Portugal visa application services at the Schengen Centre at Wafi Mall in Dubai, UAE.

The people applying for Schengen visas to Portugal can now do this at two new centres managed by VFS Global – one in Dubai and one in Abu Dhabi, said a statement.

While VFS Global will accept visa applications, the embassy will continue to make the assessment and decisions regarding all visas, it said.

Ajit Alexander, chief operations officer - Middle East and Africa, VFS Global, said: “We are delighted to announce the launch of the Portugal visa application process in Abu Dhabi and Dubai. Our aim has been to consistently offer a convenient visa application submission experience for UAE residents at all our centres.

“VFS Global started operations for the Government of Portugal in 2008, and now serves the client in 9 countries from 27 Visa Application Centres globally. We are honoured to extend the partnership to this region.”

The centres in Abu Dhabi and Dubai will accept applications for visas to Portugal from applicants residing in the area.

The service would attract a nominal service fee, payable at the centre at the time of submitting applications.

The key features of the centre includes priority facilitation for disabled, senior applicants and pregnant women; premium lounge for comfortable and personalised service; professional staff with local language capability dedicated to handle visa queries and applications; automated queue governance for smooth flow of applicants, providing better crowd management; dedicated website for easy access to information including visa categories, requirements, check-list and applicable fees; and dedicated call centres and email support to answer queries and status of application.

It also includes 100 per cent secure handling of passports, documents and personal information; in-VAC feedback kiosks and forms, and online feedback services  for applicants to share their recommendations and feedback about the services; SMS alerts for visa status update; door-step delivery of passports; and dedicated visa enquiry desks in English and Arabic. - TradeArabia News Service