Etihad Airways, the national airline of the UAE, has completed the final phase in the development of its Al Ain contact centre facility, with the opening of a second centre.

The inaugural brings the total number of centres to three within the UAE, and a total of four worldwide, a statement said.

The centre will operate 24/7 with a desk capacity of 70 agents providing bilingual Arabic and English assistance to the airline’s guests. Contact centre agents are trained to handle all aspects of customer inquiries relating to their journey with the airlines and membership of the airline’s loyalty program, Etihad Guest, it said.

The new centre will support the airline’s guests in the UAE and across the Gulf region. 

Etihad Airways’ chief commercial officer, Peter Baumgartner, said: “We are pleased to expand our Al Ain contact centre, and enhance the guest experience with highly trained, multilingual contact centre agents.

The new contact centre will provide full-time employment to 140 contact centre agents who will undergo extensive training in all aspects of the airline’s reservations systems and booking procedures, he said. – TradeArabia News Service