Travelport, operator of both the Galileo and Worldspan global distribution systems (GDS), has unveiled a new and improved version of e-tracker, its popular web-based tracking tool.

With the increasing complexity of managing electronic tickets, the automated e-ticketing solution provides the Middle East travel trade with an accurate way of tracking and analysing e-tickets issued, giving agents the ability to conveniently record, monitor and access comprehensive reports in real time.

Agencies are leveraging the tool to not only reduce the time they spend on managing e-tickets, but to generate cost savings by managing refunds and exchanges more efficiently. For example, by staying on top of unused e-tickets, agents can generate significant cost savings for their clients, particularly corporate customers.

The solution can also be used to track unclaimed tickets during travel disruptions, such as the recent volcanic ash cloud which impacted global flight schedules.

“The enhanced version of e-tracker has been specifically requested by many of our travel agency customers, who rely heavily upon the tool to increase the efficiency of their operations,” said Rabih Saab, vice-president, Middle East, Travelport.-TradeArabia News Service