Kanoo Travel, a leading travel company, has won the Sheikh Khalifa Excellence Award under the travel and tourism category for the third time.

The Sheikh Khalifa Excellence Award (SKEA) is based upon model of quality and organisational excellence, which is based on the EFQM (European Foundation for Quality Management) Excellence model.

Kanoo Travel was assessed onsite for two days by a team of six experts who covered the company’s main offices, call centre and branches in Dubai and Abu Dhabi.

“We are honoured to win the Sheikh Khalifa Excellence award once again,” said Sunil D’Souza, regional travel manager, Kanoo Travel.

“This award is a result of our team’s dedication and commitment towards maintaining high standards of business excellence, outstanding performance and best practices in every aspect of our business,” he added.

“We are proud of our staff members, who have worked very hard to achieve this feat. Winning this prestigious award has motivated them to strive harder to achieve the highest possible standards of quality, performance and business excellence."

Kanoo Travel, which was the first travel company to win the SKEA Appreciation under the tourism category in 2004-05, was measured on its management practices and ability to achieve and sustain outstanding results for all its stakeholders, such as customers, employees, shareholders and the community.

The assessment was based on five enabler criteria which include leadership, policy and strategy, people management, partnerships and resources, process management and on four results criteria which include customer results, people results, society results and key performance results. – TradeArabia News Service