Huawei Consumer Business Group has launched a ‘VIP’ service for its customers in Saudi Arabia through its authorised service centres for any customer purchasing the Huawei P20 Pro with Huawei Saudi Arabia warranty.

The new service offers consumers free damaged screen replacement warranty during the first 6 months from the date of purchase, said a statement.

These services also provide Huawei customers free engraving by advanced laser graphics on the device to suit the personality of the device owner and it is possible for customers to engrave the drawings they want, whether they are personal pictures, preferred team pictures or even personal names, it said.

The customers are eligible also for free device hygiene service twice during warranty period for the device under Huawei VIP Services Programme, it added.

Pablo Ning, president of Huawei Consumer Business Group Saudi Arabia, said: “The kingdom is a strategic market for us, and this announcement reflects our commitment to doing business in the region.”

“It is our effort to always cater to the specific needs of the markets we operate in. Recognising the needs of our loyal customers in the kingdom, we are very pleased to announce these services and we are looking forward to announcing many more unique offers for them in the future,” he said.

In addition, the company announced “Huawei Flex” which is a free drop off service in which customer can drop his device for service in more than 300 locations across kingdom for Huawei device under Saudi Arabia warranty to be send for Huawei Authorized service centre for warranty repair and return, it said.

Huawei continues to develop the user's needs at the top of its priorities and is working to develop more strategies that focus on the retail and brand marketing services, aiming of strengthening its business base, its operations and customer service in the kingdom.

The company is committed to introducing more new technologies and services that will provide users with more intelligent and connected lifestyle. Huawei continues to build on its core capabilities and expertise to lead the future and enhance its brand position on the cultural and technical level for users, it stated. – TradeArabia News Service