Muscat-based Khimji Watches, a unit of the diversified Khimji Ramdas Group, recently opened its redesigned service centre for luxury watches in the city.

The service centre has been designed in keeping with Rolex’s latest international specifications.

John Lewis, world service area supervisor and a designer from the hub of Rolex in Geneva, spent time with Khimji’s Watches to complete the design and to ensure that it meets the highest possible specification and standards, a company statement said.

It is not only Rolex watches which can be serviced at this centre, indeed all of Khimji’s watches luxury brands will be facilitated, including Cartier, Chopard, Piaget, Mikimoto, Girard Perregaux, Tudor, Oris, Frederique Constant, Bells & Ross and Caran D’ache, the statement added.

Khimji’s watches and Rolex have created in this room a space which is as close to the factory environment in Geneva as possible, according to the statement.

The service centre has four skilled watch technicians, all of whom have received specialist training in Geneva.

Anil Khimji, director - Khimji Ramdas said, “Our Rolex clientele here in Oman deserve the best. We, at Khimji’s Watches proudly announce the opening of the newly designed Service Centre as specially designed by Rolex Switzerland.

“The new service centre at Ruwi has started in order to serve the clients in a better and efficient manner with a Reception Area for the clients to relax while giving and collection of the product from the Service Centre.

“We have made this investment to ensure that our customers receive the highest caliber service that we can offer. Indeed, so aware are we of the preciousness of these timepieces to their owners that we can give them an estimation of the repair time as soon as they arrive to the Centre. Technicians are always available to our clients to answer any questions they may have and to give them a complete sense of comfort when leaving their watch for repair.”

Madhursinh Jesrani, general manager - Khimji’s Watches said, “We are proud to have highly trained watch technicians. Every year they attain special training in Switzerland and understand the steps involved in the complete overhaul Service. After sales is key to our customers continued satisfaction and we work hard to provide an outstanding after sales service to the clients at Khimji’s Watches.”

The Khimji's Watches Service Centre is located on Al Noor Street in Muscat. – TradeArabia News Service