Dubai Electricity and Water Authority’s (Dewa) innovation team has unveiled five new initiatives that aim to contribute to the continuous development of the authority and its services.

The initiatives will enhance its customers’ experience, facilitate procedures, and speed up transactions, saving time and effort, and achieving customers' happiness, Dewa said. They will also help achieve Dewa’s vision to become a sustainable innovative world-class utility.

The five initiatives include the One Step initiative, where customers can get connected to electricity and water immediately after obtaining the Ejari contract from any of the 800 certified real estate companies and certified typing centres without needing to visit Dewa. This has been achieved by connecting Dewa’s system with the system of the Real Estate Regulatory Agency (Rera), saving customers time and effort.

The 8080 initiative aims to increase the adoption of smart services to 80 per cent in 2017, and reduce visits to customer happiness centres by 80 per cent.

Rammas is a virtual employee, using artificial intelligence to easily and quickly answer customers’ inquiries, while The Move To initiative is a new service to facilitate the transfer of residential, commercial and industrial customers from one property to another within Dubai, by transferring all current account information to their new accounts and transferring the insurance, without the need to visit the Dewa’s Customer Happiness Centres.

The ‘Future Centre for Customer Happiness’ initiative provides a smart centre using the latest technologies and provides the best experience for customers to promote Dubai as a smart and sustainable city.

"Dewa’s efforts in innovation support our visionary leadership’s initiatives,” said Saeed Mohammed Al Tayer, managing director and CEO of Dewa. - TradeArabia News Service