Qatar Insurance Company (QIC), the country's leading insurer, said its retail arm has launched an automated online motor claims management service for its customers.

QIC Insured pointed out that with this new service, customers can register their motor claims online following an accident whether it’s a comprehensive or third party liability (TPL) insurance.

The new provision offers customers the convenience and ease of filing and tracking motor claims directly without having to deal with unnecessary delays caused by navigating heavy traffic to go a branch or waiting in line to file a claim, it stated.

According to QIC, the customers can register their motor claim in a few easy steps by first entering policy no and QID, followed by the police reference number and selecting preferred workshop from the provided list of approved workshops.

Upon registering, customers would receive a reference number, which could be used to track the status of the claim, know whether the damaged car has been repaired and is ready for collection, it stated.
 
Automated vehicle transport services from the customers’ home or place of accident is part of the service and is done simply by checking a box for breakdown service and enter the location of the car (which can be done directly with Google Maps).

Commenting on the new service, Salem Al Mannai, the deputy group president & chief executive of QIC (Mena region) said: "In our view, four elements determine successful claims processing: customer experience, advanced technology, information and analytics. By offering a web-based, self-service claims management tool, customers would have the freedom to file and track claims from any internet-connected device, at their discretion and at any time of the day."

"This would also reduce the cycle time and enhance our customers’ experiences across all touch points," he added.-TradeArabia News Service