Zain Kuwait and Ericsson have entered a three-year agreement for application development and modernisation of the operator’s customer relationship management and enterprise service bus solutions.

Under this agreement, Ericsson will provide end-to-end services to Zain Kuwait for system evolution and application configuration, development, integration and testing, said a statement.

The agreement was signed during the recent Mobile World Congress in Barcelona, Spain.

Eaman Al Roudhan, chief executive officer of Zain Kuwait, said: “Ericsson’s application development and modernisation services will help us to address organisational complexities and focus on business outcomes. Through this contract we gain direct access to the latest technologies and highly qualified Ericsson resources who can help to reduce time to market for new consumer offerings and accelerate our digital transformation.”

Tarek Saadi, head of Ericsson GCC and Pakistan, said: “We have a long history of providing IT & Cloud solutions and services to Zain Kuwait and are excited about expanding this relationship to include application development and modernization services covering multi-vendor capabilities in the areas of CRM and Enterprise Service Bus. This new contract strengthens the long-term, strategic relationship between Ericsson and Zain even further.”

Zain Kuwait is part of the Zain Group of eight network operators across the Middle East and Africa serving 47 million active customers. Zain Kuwait has a leading customer market and value share, serving more than three million active customers, the statement said. – TradeArabia News Service