Bahrain-based Silah Gulf, a leading customer experience solutions provider, has won 10 awards at the annual Insights Middle East Call Centre Awards held in Dubai recently.

 

The award is the regional benchmark for the contact centre industry and recognises performance in more than 30 categories, said a statement.

 

The company was recognised as ‘Market Leader’, ‘Best Medium Outsourcing Provider’ and ‘Best Omni’ channel implementation, besides seven other awards pertaining to outsourcing operations in private and government services and technology solutions, it said.

 

Launched in September 2009, Silah is a joint venture between Bahrain's e-Government Authority and UK-based Merchants, providing premium customer experience solution services to leading private and public sector client’s customers in Bahrain, Kuwait, UAE and recently Saudi Arabia. It operates the National Contact Centre for Bahrain 

 

Ricardo Langwieder-Görner, CEO, said: “Since Silah’s inception in 2009, our aim was to create a premium organisation which will not only provide best in class customer experience services for the Bahraini citizen, but also become an incubator for the services industry as a whole in the region. Silah is a success story for the industry and for Bahrain.

 

“In our competitive industry the goal is not growth or recognition, but value creation and competitive advantage to our customers, size and recognition are by-products and eventually deserved. Being recognised as the market leader in Bahrain and the leading medium outsourcing provider in the Middle East are great milestones and I am extremely proud of the hard work and dedication that my team has demonstrated.” - TradeArabia News Service