 |
Dubai Trade implements ISO standard at customer contact centreDubai Trade, the single window for cross-border trade and a DP World company, has implemented the ISO 18295-1:2017 standard in its Customer Contact Centre. It is one of the first organisations in the world to implement the standar More… |
 |
Oman selects Spanish firm for Dhofar tourism projectOman's Supreme Council for Planning has contracted Spanish-based international tourism consultancy firm THR to develop the Tourism Development Master Plan for Dhofar Governorate. Dhofar is the first of the five Tourism Develop More… |
 |
Sita, Iraqi Airways open global reservation contact centreWith the help of global aviation IT provider Sita, Iraqi Airways has opened its new reservation contact center in Amman, allowing the airline to better manage its reservations across 13 countries. As the airline continues to rebui More… |
 |
UAE travel agency deploys Altitude's uCI solutionAltitude Software, a leading provider of omnichannel solutions to deliver great customer experiences, said SNTTA travel agency has implemented the its uCI solution in its multimedia contact centre to handle the fast-paced growth of operations More… |
|
UAE travel agency deploys Altitude's uCI solutionAltitude Software, a leading provider of omnichannel solutions to deliver great customer experiences, said SNTTA travel agency has implemented the its uCI solution in its multimedia contact centre to handle the fast-paced growth of operations More… |
 |
Apple faces local battles in global payments pushApple has made mobile payments look easy, after a decade of mostly failed experiments by banks, telecom operators and retailers to woo consumers away from cards and cash. Apple Pay has taken the US by storm since its launch in Sep More… |
 |
Gulf Air honours contact centre employeesBahrain’s national carrier Gulf Air has reported record performance by its worldwide contact centre last year. The airline said in a statement the contact centre delivered a 13 per cent sales increase and a 25 per cent incre More… |
 |
Novartis, Google to develop 'smart' contact lensSwiss drugmaker Novartis has struck an agreement with Google to develop "smart" contact lenses that would help diabetics track their blood glucose levels or restore the eye's ability to focus. The More… |
 |
Silah Gulf wins top contact centre awardsBahrain-based Silah Gulf, a leading customer experience solutions provider, has won 10 awards at the annual Insights Middle East Call Centre Awards held in Dubai recently. The award is the regional benchmark fo More… |
 |
Iraq awards $219m power deal to HyundaiIraq's Ministry of Electricity said on Thursday it had awarded a $219 million contract to South Korea's Hyundai Engineering & Construction to install four gas turbines in Baghdad. Laith Al-Mamury, the head of investments and contracts More… |
