Bahrain’s national carrier Gulf Air has reported record performance by its worldwide contact centre last year.

The airline said in a statement the contact centre delivered a 13 per cent sales increase and a 25 per cent increase in sales per call over 2013, reported the Gulf Daily News (GDN), our sister publication.

The 100 per cent Bahraini Gulf Air Worldwide Contact Centre team also realised 145 per cent more Falconflyer Loyalty Programme enrolments last year alongside a significant drop in complaints that, collectively, saw the team achieve their best results since the centre was established in 2007.

The national carrier's acting chief executive Maher Salman Al Musallam and executive management team members including senior manager for customer experience Kavita Al Jassim honoured 20 centre employees for their commitment to superior performance, exemplary teamwork and service.

During the ceremony, both individual and team achievements were acknowledged and celebrated across the airline's senior and newly joining agents in a number of categories including top sales, top Falconflyer Loyalty Programme enrolments, consistent and reliable efforts, best call centre agent and best team leader. - TradeArabia News Service