Avaya, a global leader in business communications, will showcase its newest and most advanced solutions for contact centers, unified communications, and networking at the upcoming Gitex Technology Week in Dubai.

Gitex 2011 will run from October 9 to 13 at Dubai International Convention and Exhibition Centre.

Avaya has increased its Gitex participation for 2011 by more than 50 per cent, creating its largest-ever presence at the exhibition.

Partnering with Emirates NBD, Avaya will display one of the Middle East’s first-ever video contact center ATMs, which allows direct contact with an agent via video, and also will highlight its newest contact center offerings.

The Avaya Aura-based contact centers enable organizations to offer their customers a diversity of choice in how they would like to communicate – including video, voice, web, chat and email.

Visitors will also be able to see for themselves the opportunities Unified Communications can bring to an organisation.

Avaya will be also showcasing its Flare technology at the booth.

Also being showcased this year at Avaya’s stand will be the VSP 9000.  The Virtual Services Platform 9000 (VSP 9000) is a next-generation solution for mission-critical data centers and campus core networks, designed for the needs of large enterprises and other such as multi-tenant operators.

“For more than a decade, Avaya has enabled companies in the Middle East to better understand and exceed their customers’ expectations through contact center innovations, while enabling collaboration for more streamlined and effective business,” said Nidal Abou-Ltaif, Vice President, Emerging Markets, Avaya.

“At Gitex 2011, the largest-ever Avaya experience will highlight innovations in video, voice, social media integration and open platform delivery that underscore the power of customer choice for all industries and businesses of every size,” he added. – TradeArabia News Service