Smart Link, a leading business process and contact centre outsourcing provider in Saudi Arabia, has received three awards at Middle East Call Centre Awards in Dubai this month.

Organized by Insights, the awards recognize the performance and service excellence of the best contact centres in the Middle East region, said a statement from Riyadh-based Smart Link.

Smart Link was honoured with the 'Best Large Outsourcing Service Provider (>300 Seats)', 'Best Recruitment Program' and 'Best Market Pioneer – KSA' awards at the 'Middle East Call Centre 2011 Awards' gala dinner held in Dubai.

Smart Link contact centre is powered by the Altitude Software solution giving the Saudi-based outsourcing provider a wealth of advanced IP contact centre features, such as unified agent desktop, as well as centralized monitoring, queuing, routing and reporting.
 
Commenting on the awards, Safwan Al-Khatib, Smart Link executive director, said: “Receiving three distinctions at the Middle East Call Centre Awards ceremony is a well-earned tribute to our hard working team and further recognition of our track record for success in providing best in class outsourcing services accross the region.”

'As one of the largest Outsourcing providers in the Middle East, we are keen to help in the development of our industry as a whole by boosting our customer service excellence and performance bar. As such, we wish to thank the Middle East Call Centre Awards organizers for recognizing our passion, efforts and results,” he added.

Smart Link is a subsidiary of Al-Khaleej Training & Education, the largest network of training centers in Saudi.-TradeArabia News Service