Interactive Intelligence, a provider of unified IP business communications solutions, has signed a reseller agreement with Technical Art Concepts (TACME), a leading end-to-end IT solutions provider, for the GCC and Mediterranean regions.

Tacme has been awarded an ‘Elite’ partner status, the highest level of participation in the global Interactive Intelligence partnership programme, said a company statement.

Under the terms of the agreement, Tacme will offer a full range of services including consulting, project implementation, technical support, after-sales service and software development, stated Shaheen Haque, territory manager Middle East and Turkey, Interactive Intelligence.

'The Middle East is an important growth market for our company and our strategic plan is to tie up with key partners like Tacme who not only have the required technical skills, but are also focused on customer delivery and support and understand the importance of education and training,' he noted.

'We are confident that Interactive Intelligence’s top IP Telephony, contact center and business process automation solutions combined with Tacme's expert technical and service capabilities will provide an excellent solution for region's customers,' he added.

As an elite partner, Tacme will undergo a formal 90 day induction programme by an Interactive Intelligence ‘channel enablement’ team and will have access to the company’s partner portal which provides a wealth of tools including information on ININ’s technology and best practices.

Tacme can take advantage of ININ’s ‘Skills Development Fund Programme’ designed to help offset the cost of the technical training and certification as well as the vendor’s marketing development fund (MDF) for demand generating activities.

'Unlike many organizations in the region Tacme has expanded its operations in 2010 and a major part of this growth can be attributed to the introduction of best-of-breed products and services to complement our existing end-to-end solutions,' Moatasem Mohaisen, group business development, Tacme.

'We have provided business process automation solutions that involve functionalities of a contact center to a number of customers,' he added.-TradeArabia News Service