Interactive Intelligence (Inin), a global provider of unified IP business communications solutions, has reported second quarter revenues of $38.8 million, an increase of 18 per cent over the same period last year.

Product revenues were up 10 per cent and services revenues increased 26 per cent compared to the same quarter last year.

During the 2010 second quarter, the company's analysis of the collectability of invoiced services increased current quarter services revenues by $673,000.

"We again experienced an increase in the dollar amount of orders from last year, which is what drives the growth in our revenues," said Inin founder and CEO, Dr Donald E Brown.

"Communications-as-a-service continues to gain momentum, representing 14 per cent of orders received. CaaS revenues were up 87 per cent this quarter compared to the second quarter of 2009. The ongoing signing of new customers in turn is driving increases in support and professional services revenue."

The company reported operating income on a generally accepted accounting principles (GAAP) basis of $4.7 million for the 2010 second quarter, up 56 per cent from $3.0 million in the same quarter last year.

Non-GAAP operating income was $5.6 million for the second quarter of 2010, compared to $3.7 million for the second quarter of 2009.

GAAP net income was $2.5 million, with diluted earnings per share (EPS) of $0.13, compared to $2.1 million, or EPS of $0.12, for the second quarter of 2009.

Net income on a non-GAAP basis was $5.0 million, with EPS of $0.26, compared to $4.4 million, or EPS of $0.24, for the same quarter last year.

Non-GAAP net income and EPS for the 2010 second quarter exclude charges for stock-based compensation of $964,000, or EPS of $0.05, and non-cash income tax expense of approximately $1.5 million, or EPS of $0.08.

For the second quarter of 2009, non-GAAP net income and EPS exclude charges for stock-based compensation of $725,000, or EPS of $0.04, and non-cash income tax expense of $1.5 million, or EPS of $0.08.

These results include other expense of $523,000 in the 2010 second quarter primarily due to foreign exchange losses, compared to other income of $722,000, primarily from foreign exchange gains, in the same quarter last year. In the second quarter of 2010, the company instituted a currency hedging program to help mitigate future effects of fluctuations in the foreign exchange rates on cash and receivables.

Cash and investment balances as of June 30, 2010 increased to $75.5 million. The company has no debt, a statement said. – TradeArabia News Service