Dubai Electricity and Water Authority’s (Dewa) said its Smart Centre has achieved remarkable results with growth in smart adoption surging from 64 per cent in 2015 to 70 per cent last year.

The Smart Centre was launched as part of the Customer Happiness Centre and aims to involve customers in improving services, designing future services, and to increase the adoption of smart services, said a statement from Dewa.

Customer trust increased from 86 per cent to 93 per cent, and customer happiness also increased from 85 per cent to 94 per cent, it stated.

The Dubai utility said it works to achieve the happiness of customers by making smart services easy to use, and available at all times.

Dewa also provides smart services to people with special needs, in addition to providing other smart services in collaboration with Dubai Smart Government, such as the MyID service, which allows customers to login to multiple smart services via a single account, it added.

Dewa's managing director and CEO Saeed Mohammed Al Tayer said the results achieved by Smart Centre, in terms of enhancing customer experience, reflects the utility's smart transformation, to achieve the happiness of customers through new services and innovative channels.

The Smart Centre represents a strong push towards achieving the goals of the Smart Dubai initiative, he noted.

Dewa’s Smart Centres are located at its head office, the Sustainable Building in Al Quoz, and Al Hudaiba Customer Happiness Centre.

It launched the Tayseer service, a smart platform for electricity and water bill payment. Bills can be easily paid through Emirates NBD’s cheque deposit machines available anytime, anywhere, and by cash through Etisalat payment machines.

The Smart Centre in Dewa’s head office features a Future Services Department, so that customers can design and develop new services.

"We provide customers with smart, fast, easy-to-use, and integrated services that are available around the clock. This contributes to achieving our objective to provide intelligent and integrated services to meet our customers’ needs through modern scientific techniques in all aspects of our work," remarked Al Tayer.

"We realise the importance of our role as the distributor of electricity and water in the emirate, and seek to continuously improve our services to meet the increasing needs of all of our customers," he added.-TradeArabia News Service