Dubai Electricity and Water Authority (Dewa) has recorded an increase in the community happiness index during 2016.

It recorded 89.01 per cent on the index last year, compared to the 87.12 percent recorded in 2015, said a Wam news agency report.

Dewa conducted the survey to measure the happiness index of the community in cooperation with a leading expert in the field.

These results reflect Dewa’s commitment towards achieving the happiness of the community, based on the highest international standards as a key element towards achieving sustainable development in the UAE, said the company.

The survey included 1,345 interviews conducted using the latest data analysis tools, in adherence with the regulatory guidelines specified by Dewa.

Saeed Mohammed Al Tayer, managing director and CEO of Dewa, expressed his happiness with the results collected, and noted that Dewa takes priority in achieving the happiness of the community.

"Dewa works to incorporate the concept of happiness in all internal and external operations, and changed the name of its Customer Service Centre to Happiness Centres. Dewa also works to keep pace with the latest developments and innovations, to ensure continuous development according the highest international standards of quality, reliability, and efficiency. DEWA has adopted an integrated strategy to simplify the process of obtaining services according the highest international standards to achieve its vision to become a sustainable innovative world-class utility," added Al Tayer.

DEWA began measuring the happiness of society in 2013 in order to identify areas for improvement, to enhance the quality of life, and achieve the happiness of all levels of the community.