Bahrain-based Ahli United Bank (AUB) has launched a new mobile application designed to make it easier for customers to communicate with the bank and report any concerns, complaints or suggestions about their banking experience with AUB.

Available to download onto both iPhones and android devices, the new app ‘AUB MyVoice’ provides AUB customers with a fast and convenient outlet not only to raise any pressing issue or complaint directly and reliably with the Bank but also to track its status and view its entire history.

Once downloaded, the process of reporting an issue to the bank through the app is very straightforward. By simply entering their account number, AUB customers will receive a onetime password on their mobile phones to authenticate their request.

Once logged-in, customers will be prompted to choose the appropriate category from an exhaustive list of potential issues, ranging from account maintenance to credit card issuance to loan applications, as well as provide a brief description of the issue at hand.

Prospective AUB customers can also share feedback on their experience with AUB services by providing their mobile number and basic contact details. The app supports the use of both the English and Arabic languages.

Submitted feedback are received and acted upon by a dedicated team at the Bank for resolution and reporting back to the customer within the shortest possible delay. The new app is in addition to the usual means of communicating with AUB, whether in person, by phone or email, or through the customer feedback section on the Bank’s website.

Shafqat Anwar, deputy GCEO, Technology and Operations, said: “Delivering superior, quality products and services is at the heart of everything we do at AUB. We work proactively to anticipate and meet customer needs and ensure they receive the professional and efficient service they expect in the most seamless manner.”

“We are proud to be the first bank in Bahrain to launch a dedicated mobile app for customers’ feedback.  This is part of our efforts to be more accessible and engaged with a digitally active generation and to remain ever more focused on listening to customers’ voices and concerns and ensuring their satisfaction throughout,” Anwar added.- TradeArabia News Service