The Bahrain Institute of Banking and Finance (BIBF) has signed a memorandum of understanding (MoU) with Silah Gulf, a leading contact centre services provider, to develop and enhance learning opportunities.

The MoU was signed at the BIBF premises by Dr Ahmed Abdul Hameed Al Shaikh, director of BIBF, and Ricardo Langwieder-Görner, chief executive officer of Silah Gulf.

Under the MoU, BIBF will provide training programmes, focusing on learning content and development solutions in the areas of customer service; assessment (psychometric & mystery shopping); project management; IT solutions; accounting and finance, designed to deliver new and enhanced opportunities for the employees of Silah Gulf.

Dr Al Shaikh stated: "At the BIBF we strive to be a leader in the delivery of quality training and educational programmes for individuals and organisations in the Kingdom of Bahrain, and we know that ongoing professional development plays a tremendous role in the success of any organisation. We are delighted to partner with Silah Gulf through the signing of this agreement, which will provide a number of mutual benefits for both organisations.”

Langwieder-Görner said: “Learning and Development is an essential part of Silah Gulf’s framework and we are very pleased to collaborate with the BIBF to support the organisation’s evolving training and development programmes for its staff. We strongly believe that the BIBF plays a vital role in providing quality training through the institute’s customised training solutions.”

BIBF is affiliated to the Central Bank of Bahrain and was established in 1981, benefiting more than 340,000 learners over the years in various fields, including banking, accounting, insurance, leadership & management, IT & project management, academic programmes, in addition to providing internationally-recognised training solutions. – TradeArabia News Service