Emirates Islamic, a leading Islamic financial institution in the UAE, has unveiled its next generation automated teller machine, equipped with a touch-screen interface and a whole new customer experience.

The redesign of the ATMs is in line with the bank’s strategy to drive customer satisfaction and loyalty, as well as to introduce innovative solutions to the market, said a statement from the UAE lender.

Empowered by CxBanking, an omni-channel platform designed by NCR Corporation, the new touch-screen ATM interface is designed based on how consumers use their smartphones and tablets.

The menus are icon based and users can swipe and scroll across the screen, offering an intuitive experience with easy-to-use functionality, it stated.

Emirates Islamic is one of the first two banks in the Middle East to launch this next-generation technology, which reiterates the bank’s commitment to invest in enhancing customer experience, while empowering customers to perform banking transactions 24/7 at their own convenience, said a senior official.

"The Emirates Islamic brand promise to consumers is centred on innovation and convenience in banking solutions," remarked Faisal Aqil, the deputy chief executive officer (Consumer Wealth Management).

"Today, bank customers transact increasingly via digital channels such as ATM, mobile, online and phone banking. Emirates Islamic is one of the early adopters to ‘digitising’ banking services to improve customer experience and service quality, while simultaneously increasing efficiency," noted Aqil.

“The unveiling of our next generation ATMs is a big step towards technology innovation which impacts the way people bank in the UAE. We will continue to introduce more innovative service and product offerings in this space,” he added.

Habib Hanna, the managing director Gulf for NCR Financial Services, said the company was delighted to see Emirates Islamic leverage its latest CxBanking technologies for offering outstanding service to customers.
 
“Through the NCR CxBanking platform, Emirates Islamic’s customers will experience a faster and richer banking experience, making their everyday transactions easier,” he noted.

Emirates Islamic has unveiled its first touch interface ATM at the Dubai Health Care City branch and plans to have the next-generation ATMs across the country by the end of February.-TradeArabia News Service