Abu Dhabi Finance, a leading home finance provider, presented its model for designing, introducing and embedding company-wide end-to-end change management at a recent IT governance summit in Orlando.

The Gartner Project and Portfolio Management and IT Governance summit brought together leading analysts and senior IT professionals from a range of industries across the world.

Angus MacKinnon, head of shared services for the mortgage company, shared his experience of strategic IT initiatives as a speaker in the “Governance and the Real Business of IT” session.

“Abu Dhabi Finance as a mortgage company is wholeheartedly committed to service and to deliver this to our clients, we need to focus on the genuine business priorities be it people process or system related,” said Angus MacKinnon, head of shared services, Abu Dhabi Finance.

“What we do internally affects how we are perceived externally, so we have a formal mechanism to manage change and ensure we deliver the right projects to the right people at the right time to the right quality standards.”

“We have regular reviews of all change initiatives across the company to balance board, regulatory and market forces,” MacKinnon continued.

“A launch into a new geography or a new line of business can require a realignment of all existing initiatives, and this is why no project should be considered on its own singular merits, its business value capacity required to deliver the value needs to be benchmarked against the overall change portfolio. For a rapidly growing organisation like ours, it is critical that our IT projects can grow with us and work in harmony to suit our changing needs,” he said.

“Each project offers an opportunity to learn and develop, and through implementation reviews we harness the lessons learned and measure performance against critical success factors,” MacKinnon concluded. – TradeArabia News Service