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Careem signs network contract with OrangeCareem, a leading ride-hailing company in the Mena region, has signed a contract with global telecom operator Orange to provide network and contact center services. Careem, which is now valued at more than $1 billion, is rolling o More… |
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Talabat.com deploys Avaya contact centre solutionThe Avaya solutions are helping Talabat.com to increase customer lifetime value and revenue, while also enhancing agent efficiency. Avaya and Metco delivered a full turnkey project including supply, installation, testing, acceptan More… |
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Talabat.com deploys Avaya contact centre solutionThe Avaya solutions are helping Talabat.com to increase customer lifetime value and revenue, while also enhancing agent efficiency. Avaya and Metco delivered a full turnkey project including supply, installation, testing, acceptan More… |
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Vocalcom, NCR to offer omnichannel cloud in UAEVocalcom, a leading contact center solutions provider, has partnered with NCR Corporation, a global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the UAE. Vocalcom will More… |
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Inin, Awal IT sign partnership for SaudiInteractive Intelligence Group (Inin), a global IT solutions provider, has signed a partnership agreement with Awal IT Services, a subsidiary of Saudi Telecom Company (STC), which makes Awal an ‘Elite’ partner for Saudi Arabia. More… |
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Smart Link completes phase-1 of Amer projectSmart Link BPO Solutions and Contact Centers, a Riyadh-based member of Al Khaleej Training and Education Group, said it has completed the first phase of the National Contract Center (Amer) project for Saudi Arabia’s e-Government programme. More… |
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Interactive Intelligence named 'leaders' in reportInteractive Intelligence Group, a global provider of unified IP business communications software and services, has been positioned by Gartner in the ‘leaders’ quadrant of its 2013 Magic Quadrant for Contact Center Infrastructure repo More… |
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Avaya implements KFH contact centerAvaya, a leader in business communications and collaboration, said it has deployed its next-generation contact center at Kuwait Finance House. Avaya said KFH’s contact center is based on the Avaya aura communication manager, which helps de More… |
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Inin to host contact center Web eventInteractive Intelligence (Inin), a global provider of unified IP business communications solutions, will host a Web event on January 27 focusing on the latest contact center technology trends. The free Web event titled, “2011: What Every C More… |
