Saudi Arabia’s aviation regulator recorded 2,402 passenger complaints against national airlines in August, with flight-related issues leading complaints. Saudia posted the lowest complaint rate at 22 per 100,000 passengers, followed by Riyadh Air at 52 and flynas at 57.
Saudi Arabia’s General Authority of Civil Aviation (GACA) has released its July 2026 complaint performance ranking for national air carriers and airports, highlighting complaint rates and resolution performance based on passenger complaints received during the month.
Riyadh’s King Khalid International Airport suspended operations following an attack that killed 12 people and injured 309, disrupting air travel and prompting widespread cancellations. At least 291 flights were cancelled within 24 hours, while several international airlines suspended services.
