Oman's Mysk Al Mouj, the flagship hotel of MYSK by Shaza, recently hosted the second local edition of the MYSK SOUL Academy, with attendees from various Shaza and Mysk hotels to enhance their professional capabilities in selling and customer service.

With participants from across Oman and Saudi Arabia, the academy delivered a handcrafted programme over five days where staff undertook an intensive workshop, molding their skills and luxury selling experiences.
 
Shafik Alaaeddine, general manager of Mysk Al Mouj, said: “This is the second time that we have hosted the SOUL Academy since our inception in 2017, and a demonstration of our enthusiasm for producing extraordinary guest experiences within a stylish delivery of the ever-evolving Arabian lifestyle.

“The academy’s programme was created based on the Shaza brand’s core values, delivered in association with world-class luxury sales trainers, including Signature Inc from the United States, which truly says a lot about the quality of the investments we make in staff. Their commitment to advance themselves and deliver vibrant experiences that will not only be remembered, but inspire return visits is absolutely central to our success.”

Mysk Al Mouj’s receipt of an accolade at the prestigious World Travel Awards recently acknowledged the excellence achieved by its employees, denoting the venue as ‘Oman’s Leading New Hotel’ in 2018.

Majda Al Balushi, assistant sales manager at Mysk Al Mouj, who participated in the course said, “I have seven years of professional experience in the local hospitality industry, primarily within hotels, and yet I have never seen anything like that delivered Mysk Soul Academy. This outstanding training programme offered a lot in the way of boosting our knowledge, introducing many new albeit critical areas in sales and customer service for the first time; such as negotiation, and other soft skills centred on interpersonal communication. The learning I achieved at the academy will undoubtedly add value to me as a professional and enrich my everyday performance”.

A range of attractive propositions, including bespoke facilities and themed dining events each week complement the hotel’s staff development initiatives. Bringing exceptional value to its guests Mysk Al Mouj further introduced Mysk DISCOVERY, a loyalty programme that unveils a whole new travel experience for visitors, allowing guests to indulge in upgrades based on the number of nights they spend at Mysk hotels and GHA branded venues, including 500 hotels, resorts, and palaces worldwide. – TradeArabia News Service