Mövenpick Hotels & Resorts has become the first hotel company to roll out Oracle Hospitality Opera Cloud Services, a platform for next generation hotel management that offers multiple centralised business functions.

After a successful pilot project at Mövenpick Hotel Egerkingen in Switzerland, the upscale hospitality company’s collection of properties in Jordan has become the first full hotel cluster to adopt and implement the software in the Middle East.

“In our estimation, Opera Cloud will become the industry’s standard software for years to come,” said Michael Nugent, regional director of Mövenpick Hotels & Resorts in Jordan. “We would like to extend our gratitude to Zara Holding, the owner of all Mövenpick Hotels & Resorts in Jordan, for supporting this innovative project which allows guest recognition across the brand. Access to one guest profile allows us to anticipate the needs of our guests, no matter at which Mövenpick hotel they check in to.”

The five properties in Jordan are located in Petra, Aqaba, Tala Bay and the Dead Sea. Apart from the significant guest focus benefit, an additional advantage of the software is the ability to easily cluster efforts. Sales, marketing, reservations, revenue management, business intelligence and accounting functions can be fully centralised to streamline operations.

“Mövenpick Hotels & Resorts offers exceptional guest experiences at its properties,” said Bernard Jammet, senior vice president for hotels at Oracle Hospitality. “It is the first hotel chain globally to embrace a complete transition to the cloud for its hotel operations platform. We are delighted to see Mövenpick leverage the centralised guest profile in Opera Cloud to enhance guest recognition across its properties.  With Opera Cloud, Mövenpick is reducing IT cost and complexity, while accelerating global expansion, elevating guest experiences and improving operational efficiencies.”

As Mövenpick Hotels & Resorts prepares for a period of substantial growth in the next five years, sophisticated commercial systems that offer 360-degree visibility are paramount to the company’s continued success. Mövenpick Hotels & Resorts plans to have its existing portfolio operating on Opera Cloud by 2018. All new resorts and hotels will automatically launch with the new property management system in place. - TradeArabia News Service