Hawthorn Suites by Wyndham Dubai has won its first “Count On Me” service excellence award from the Wyndham Hotel Group.

With a special committee headed by front office manager Mustafa Hassan, the hotel organised a ‘Service Culture Week’ where the employees were given a week-long training to increase awareness and incorporate the culture to the day-to-day operations and interaction with the guests.

Wael El Behi, general manager, said: “I would like to commend my team for their dedication, cooperation, and consistent efforts. We opened less than a year ago and bagging this award means a lot to us. The “Count On Me” model guides and develops our associates by providing them with the right challenges and opportunities which will aid in their growth. Keeping our associates engaged and motivated is important in building a strong service culture in our hotel, as these values will strongly reflect on the quality of service that we provide to our guests.” – TradeArabia News Service