Samsung Gulf Electronics has launched its exchange programme for Galaxy Note7 owners in Bahrain in response to the recent announcement regarding isolated battery cell issue of the device.

While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange programme, a statement said.

In view of customer safety, Samsung has stopped sales of the Galaxy Note7 in the kingdom, it added.

“Samsung is taking a proactive approach to address customer needs around the Galaxy Note7,” said Ismail Yoon, president of Samsung Gulf Electronics. “We are encouraging customers to replace their Galaxy Note7 by taking advantage of our Product Replacement Program. The safety and satisfaction of our customers is Samsung’s top priority.”

For customers who have the Galaxy Note7 device, Samsung in Bahrain will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till December 31 at multiple locations.

Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option, according to the statement. – TradeArabia News Service