Dubai’s Roads and Transport Authority (RTA) has signed an agreement with Liberty Automobiles to clear the way for offering integrated services capable of improving customers’ service experience when buying vehicles in Dubai.

“The agreement with Liberty Automobiles provides a host of integrated vehicle licensing services including registration & testing of vehicles, and the selling of distinctive number plates to clients of auto dealers. The agreement broadens the engagement of the private sector in support of RTA efforts to bring happiness to people,” said the Sultan Al Marzooqi, director of Vehicles Licensing Services, Licensing Agency, RTA.

“The agreement is bound to have a positive impact on the Company’s campaign of recalling vehicles with manufacturing defects. It will enhance vehicles road worthiness through improving the rate of response to those campaigns. The project will step up the coordination with the Auto Dealer in identifying customers and their vehicles to be recalled through various mass media.

“It will ease the difficulties encountered by Liberty LLC in communicating with the concerned clients due to changes in contact numbers, owners or the export of vehicles. The traffic system of Vehicles Licensing Department will offer an effective solution to this issue. The agreement reflects RTA’s vision to provide safe and smooth transport for all, and meets its first strategic goal (Smart Dubai) as well as it third strategic goal (People Happiness),” he added.

Raymond Hannoush, general manager of Liberty Automobiles Group, said: “We are thrilled to obtain the endorsement of the RTA. We will now be able to supply our clients with comprehensive range of services that include testing & registration of vehicles, selling of number plates, and fixing vehicles that had failed the test. It also enables us to communicate any procedures required by the Auto Dealer to our concerned clients.”

Liberty Service Center at Al Rashidiya has been accredited to assist customers with the registration of new vehicles, renewing vehicles registration, and carrying out period tests. It also attends to the implementation of the technical standards set by the RTA for vehicles along with other customer-friendly services. – TradeArabia News Service