First Motors, the exclusive distributor of Genesis vehicles in Bahrain, recently hosted a training programme on the Genesis Concierge Service for a number of its employees at its showroom in Sitra.

Hosted by Hyundai Middle East and North Africa (Mena), the training programme was conducted by the general manager of Aspire in Europe, Middle East and North Africa and India, Duncan Hardie.

Staff members from the sales, marketing, customer relation management (CRM) and service departments participated in the comprehensive workshop, which took place over the course of a single day, and were each provided with a certificate for successfully completing the seminar, said a statement from the company.

The training elaborated on the concierge service that is being offered on all the cars in the line-up of the recently recreated luxury vehicle segment of Hyundai Motors, Genesis Motors, it added.

The service also provides owners with the best manufacturer warranty in the industry for five years unlimited mileage, in addition to the sensational lifetime warranty that is offered on the entire range of passenger vehicles by First Motors, free premium roadside assistance for five years and map care free, state-of-the-art navigation maps with frequent, periodic software updates.

All Genesis owners will also be given the privilege of gaining accessibility to the comprehensive features of the concierge service from anywhere in the Middle East complementary for two years, which provides counselling and reservation service to boost travelling, dining, shopping and cultural experience wherever they go, it stated.

On the training, Ahsan Chishty, general manager of First Motors, said: “We believe that the most significant assets of a company are its employees and the true strength of any organisation lies in how its own resources are invested in.”

“Therefore, for us to be hosting a renowned and knowledgeable individual in Hardie and for our workforce to be given the opportunity to learn the intricacies of the company’s concierge service exemplifies our drive to grow from within, which in turn highlights our strive to constantly evolve and excel in the provision of our services and products for our customers,” he added. – TradeArabia News Service