Bahrain-headquartered Silah Gulf, a contact centre and customer experience solutions company, said it has been selected as the contact centre service provider of choice for McDonald's Bahrain.

Silah said it is providing a dedicated team of well-trained, multi-lingual customer service experts to deliver service excellence to McDonald's customers, reported the Gulf Daily News (GDN), our sister publication.

McDonald's recorded increased orders through its contact centre and received positive customer appreciations during its first two months of operation with Silah Gulf.

Fakhro Restaurants Company director Abdulla Adel Fakhro said the company believed that delivering excellent customer experience was at the core of its success, having completed 20 years of operations in Bahrain.

"This partnership with Silah is a further indication of our commitment to ensuring continued growth through highest standards of customer service," he added.

McDonald's Bahrain general manager Ahmad Jaser said the company was looking forward to building on the partnership.

"Our new customer win with McDonald's further demonstrates our position as the market leader in providing best in class customer experience solutions in Bahrain," Silah chief executive Ricardo Langwieder-Gšrner said.

"Silah plays a vital role in delivering sustainable and superior customer service solutions for some of the region's leading organisations both in the private and the government sector and we are pleased and privileged to be an integral part of McDonald's customer experience journey." - TradeArabia News Service