Dubai eGovernment Department (DeG) said it has enhanced and upgraded the official portal of Dubai Government with new interactive features to serve customers better.

The enhancements to Dubai.ae include a text-to voice reader for both English and Arabic users who prefer to have the website read to them, this being useful in the first place for users with visual impairments.

Social media enhancements include a live Twitter wall for promoting eTransformation in general and government entities’ eServices in particular, as well as a social media sharing option to share any page of the content via Facebook, Twitter, Google + and more than 300 other social media applications.

DeG said these new features will ease the lives of its customers and enable different sections of society including citizens, residents, businesses and visitors to have an easy and quick access to eServices.

Commenting on the move, Ahmed Bin Humaidan, the director-general, Dubai eGovernment said: “We take our cue from the visions of Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who keeps reminding us that in the race for excellence, there is no finish line."

"We therefore interacted with many key stakeholders including conducting surveys with our users to understand their needs. Bin Humaidan noted.

"We found that some potential users could not use Dubai.ae due to visual impairments or poor reading ability and were therefore reliant on another human being to read the content to them. The new text-to-voice technology on Dubai.ae allows English and Arabic listeners to automatically get any page on Dubai.ae read to them, while allowing customization of speed," he explained.
 
"Such enhancements are typical of our use of the modern technology to provide appropriate solutions to our customers and we will continue to improve and enhance Dubai.ae based on our users’ needs and requirements,” Bin Humaidan added.-TradeArabia News Service