Dubai Civil Defence (DCD) has announced plans to deploy the Avaya desktop video device at its headquarters and 15 other centers in the emirate to increase the speed and efficiency of emergency services.

Avaya Flare Experience is an industry-first family of next-generation, real-time enterprise video communications and collaboration products and services that delivers unique collaboration capabilities and an intuitive end-user experience across video, voice and text, said a statement from Avaya, a leading communications vendor.

The DCD announcement came on the sidelines of Intersec, the largest exhibition and conference for security and safety in the Middle East, being held in Dubai.

With this, DCD has become the first government organization in the Middle East region to deploy Avaya Flare Experience.

As the government department responsible for protecting human lives and property during fires and other emergency situations, the Avaya device can provide DCD with a uniquely compelling multi-modal collaboration experience that enhances the efficiency of its security and response systems by increasing communications and collaboration across DCD’s network.

"In times of emergency, it is critical to reach out to officials closest to ground-zero. Face-to-face interaction enabled by the Avaya Desktop Video Device will enhance control in crisis situations and eliminate unnecessary travel between centers for briefings and other updates," said Major General Rashid Al Matrooshi – director of General Department of DCD.

"As DCD modernizes its communications approach to meet the safety and security needs of the emirate, the deployment of the Avaya Flare Experience is as strategic as it is crucial," he added.

“Avaya is the first communications vendor to provide collaboration capabilities that will enhance our emergency response between the HQ and centers, speed up inter-branch decision making, and drastically reduce our travel and administration costs,” he stated.

Nidal Abou-Ltaif, vice president – Emerging Markets, Avaya, said: "With the Avaya Flare Experience, we can help DCD dramatically expand communications capabilities in times of crisis as well as enabling better and more cost-effective day-to-day communications across different centers."

"Streamlining these processes will help DCD to respond to emergencies and make faster decisions. This is the true value of the Avaya Flare Experience," he added.-TradeArabia News Service