The land department of Ras Al Khaimah and Empost today (January 3) signed an agreement to ensure prompt delivery of documents from the land department to customers in the UAE within 48 hours.

Under this agreement, customers can be assured of a safe and speedy delivery of their land department documents through Empost’s 'Tawseel” service by purchasing a Dh20 ($5.5) sticker which will have transaction and customer details, including the address, to facilitate easy delivery.

“This agreement with the land department in Ras Al Khaimah is part of our ongoing efforts to widen our customer base,” said Sultan Al Midfa, CEO of Empost.

“We remain focused on elevating the standard of our services and introduce new value-additions and innovations in keeping with the developments taking place in various sectors and industry segments.”

Sultan Abu Laila, director general of the land department of Ras Al Khaimah, said: 'The Ras Al Khaimah land department is the first local government department in Ras Al Khaimah to sign a partnership agreement with Empost.”

“This agreement will enable our customers to save time and effort, as there is no need to visit the land department. Also, the department will not need to allocate separate staff for handling deliveries.'

Mohamed Hussein Fahmy, acting director, office of organizational excellence, RAK land department, said the department’s services to customers exceeded 32,000 in 2010.

The department also provides services to about 20,000 traders. This means that with this agreement with Empost, these traders will not visit the department and thus help raise the level of customer satisfaction and human resources, he added.

Wafaa Youssef Al Bazzi, quality coordinator at the land department, said the first stage of this agreement will focus on providing services to customers within the country, as there is a large customer base in Abu Dhabi and other emirates.

In the second phase, it will cover services to customers in GCC countries, especially Kuwait and Saudi Arabia, in addition to customers in countries of Europe, Asia and Africa. – TradeArabia News Service