Under a new agreement, Dubai Statistics Center (DSC) has become a part of Dubai eGovernment’s central eService portfolio.

Under the agreement, DSC will be able to boost the delivery of public services to its clients, benefiting from Dubai eGovernment’s central eServices such as AskDubai, eSurvey, eLibrary and mDubai.

DSC can also avail of technical support for the efficient management of its eService platform.

“The Dubai Statistics Center is an important source of information for the public,” said Moza Al Akraf, acting director of eServices, Dubai eGovernment.

“Therefore increasing accessibility to key services through a range of online facilities from Dubai eGovernment will help DSC enhance productivity and customer satisfaction,” he added.

“Customers will definitely benefit from this partnership as they can now avail of SMS-based services, online access to a wide range of important statistics and other facilities designed to speed up transaction time and deliver better services."

Arif Obaid Al Muhairi, executive director, DSC said: “Our partnership with Dubai eGovernment is part of a long-term strategy to offer more convenient and highly accessible platforms to communicate and transact business with customers.

“This is just the first step as Dubai Statistics Center is looking forward to unveiling more innovative service facilities in future in conjunction with Dubai eGovernment."

The AskDubai service is a unified contact centre that allows citizens, residents and business-people in the UAE and from around the world to get answers to their queries on government eServices.

eLibrary provides access to publications and documents from DSC and other government departments through an integrated channel.

mDubai is an innovative two-way channel of communication between customers and Dubai government departments via SMS and eSurvey enables government departments to create their own online surveys.

The mDubai service includes SMS Pull and SMS Push services using the SMS number 4488, which allow customers to get information from DSC. Further, the service will also enable DSC to send messages, notifications and other information to customers via SMS.

The eSurvey allows DSC to get important feedback from customers, which can be used to improve the quality of online services.

AskDubai is a bilingual (Arabic and English) contact centre connecting to government departments in Dubai via various channels including telephone, fax, email and online chat through the website askdubai.dubai.ae. – TradeArabia News Service