Dubai Customs is offering a dedicated call centre through Dubai eGovernment’s AskDubai service.

Dubai Customs has become the 15th government department to join the AskDubai service, an initiative that facilitates interaction between the government and its public through a single point of contact, Dubai eGovernment said in a statement.

Through the AskDubai call centre, the public can enquire about various services offered by Dubai Customs through multiple channels of communication, it added.
AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax.

It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. AskDubai utilises industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

“We are pleased that Dubai Customs has joined our AskDubai platform, becoming the 15th government department to do so. Dubai Customs, being one of the busiest government departments in the emirate, deals with thousands of customers each day, and hence joining the AskDubai service will help the department focus on its core operations, while the large volume of calls is efficiently handled by the AskDubai team,” said Dubai eGovernment eServices director Salem Al Shair.

“The entire team at AskDubai has consistently demonstrated very high levels of professionalism and expertise, which is one of the main reasons for the success and popularity of this platform,” he said.

"We are pleased to be one of the institutions covered by "Ask Dubai" service, and we look forward through co-ordination with Dubai eGovernment to realise greater achievements for customer service in Dubai, and to raise the level of cooperation between government departments. Joining ‘Ask Dubai’ service comes as a direct rendition to Dubai Customs strategy aimed at sustaining social and economic development of the Emirate of Dubai," said Dubai Customs director-general Ahmed Butti Ahmed.

“Dubai Customs has always been dedicated to be at the forefront of government institutions which adopt electronic services in their transactions with partners and customers. Dubai Customs recently announced the full enablement of all its services which have become 100 per cent electronic; a first of its kind achievement at the level of government departments in Dubai,” said Butti.
Among others, services from Dubai Customs that can be enquired about through AskDubai include No Objection Certificates for Marine Companies, Name Amendments, Customs Representative Cards, Bank Guarantee information and various renewal, amendment and cancellation procedures.

Some government agencies that have already joined AskDubai service include Dubai Police, Dubai Municipality, Department of Economic Development, Dubai Land Department, Dubai Chamber, Department of Health and Medical Services, Dubai Airport Free Zone Authority, Dubai Civil Defence, Awqaf and Minors Affairs Foundation (AMAF), Dubai Development Board and Dubai Public Prosecution.

Customers have multiple options to communicate with AskDubai including calling 7000 40000, faxing 04-3303399, emailing help@dubai.ae or Internet Chat with our dedicated call centre agents through the portal https://askdubai.dubai.ae, Dubai eGovernment said. – TradeArabia News Service