Viva, a leading telecom services operator in Bahrain, said it has joined forces with the homegrown Skiplino Technologies to introduce the kingdom’s first cloud-based queue management system by a telecom operator.

A revolutionary online system which allows people to queue digitally through a mobile application, Viva customers will now be able to book their appointments at any of the 19 Viva retail outlets or via the Viva self-care app in just a few clicks anywhere, and at any time.   

This collaboration with Skiplino marks another significant step from Viva Bahrain towards digital transformation and extending its support to Bahrain Economic Development Board’s (EDB) initiatives in encouraging the growth of local ecosystem as a key engine to foster grassroot innovation and entrepreneurship, said a statement from Viva.

It is in line with Viva's commitment to empower the Bahraini start-up landscape, it added.

On the tie-up, Viva Bahrain's Chief Commercial Officer Karim Tabbouche said: "As the fastest-growing, most innovative telecommunication operator in Bahrain, we recognise the need to support Bahrain’s Economic vision 2030 and play an active role to support the scale-up of the Bahraini start-ups by empowering them with technological support and market visibility to help them succeed."

"Moreover, this is in line with our efforts to maintain an edge in innovation by enhancing our customers’ experience through a convenient, on-the-go digital offering that gives them greater control over their time and life," he noted.

Skiplino Technologies CEO Zaman Abdulhameed Zaman said the company was developed to eliminate the problem of queues and replace it with efficient, real-time queue monitoring information for businesses to understand and respond to their customers’ needs more efficiently.

"With Viva, the telecom operator with widest network in Bahrain employing our indigenous queue management system, our robust platform continues to demonstrate strong capabilities of catering to their customers’ and retail network requirements," noted Zaman.

"With the new online queue system extended to all Viva outlets, service centre and Mena Telecom branches, Viva customers have the flexibility to book a queuing ticket at the store closest to them from the convenience of their mobile phones," he stated.

Recognised as the world’s most intelligent queue management system, Skiplino has earned several global accolades including the Forbes Innovation Award 2017, The World Summit Award 2016, named as one of the 100 start-ups by World Economic Forum, one of the top 20 start-ups in TNW Europe 2016 to name a few.

On its working Zaman said: "The system when booking the customer appointment takes into account the customer’s travel time and distance and any traffic delays and adjusts the appointment time accordingly so as to avoid making the customers wait at the outlet."

"For Viva walk-in customers, the cloud-based queue management system operates in the same manner, where customers can access the system and receive a SMS once their appointment is due," he added.-TradeArabia News Service