UAE-based ICA has achieved 100 per cent compliance with the criteria of transforming its services to smart and electronic services compared to 88.5 per cent in 2016.

The achievement is based on the report of the Smart Government Enablers Indicators annual evaluation 2017 issued by the Telecommunications Regulatory Authority (TRA).

The report commended the efforts exerted by ICA to promote the smart and electronic services provided to its customers, and the significant progress achieved in the last year indicators.

It also appreciated ICA’s website compliance with the guide criteria that shall be considered by all UAE federal entities when developing and managing their websites, in terms of the quality of content, efficiency of design, website structure and accessibility, effectiveness of social media and e-participation, as well as marketing, scope and hosting.

As per the report, the quality of services provided by ICA through its website reached 90 per cent compared to 81 per cent in 2016 and the website quality has been increased from 83 per cent to 99.06 per cent. Besides ICA achieved an improvement from 86.2 per cent in 2016 to 95 per cent in 2017 in the area of raising awareness of the public services it provides.      

TRA emphasized ICA’s constant cooperation, its keenness on achieving the evaluation requirements, tireless quest to enhance the quality of its smart and e-services, as well as its care for satisfying customers.

TRA further appreciated ICA’s approach to upgrade its website in line with the latest designs and specifications, simulating the most recent digital developments in the area of programming, designing and managing websites. It also acknowledged ICA’s application to the visible identity and supporting this with innovative ideas and its care for the effectiveness of the search engine to make the website user-friendly. – TradeArabia News Service