ManageEngine, a leading real-time IT management company with a major presence in the Middle East, said it has received certification of its endpoint management application, Desktop Central, with ServiceNow.

The certification by ServiceNow signifies that the application has successfully completed a set of defined tests focused on integration interoperability, security and performance, said a statement from the company.

The certification also ensures that best practices are utilised in the design and implementation of the application, it said.

The Desktop Central-ServiceNow integration helps reduce resolution times and increase help desk technicians’ productivity by enabling them to perform Desktop Central’s service operation tasks from the ServiceNow interface.

ServiceNow users will be able to deploy enterprise business apps to users remotely, troubleshoot using remote control, perform remote operations like shutting down, restarting and locking computers, and audit the health status of patches, software and warranties, in addition to software compliance and usage in their network, it added.

Mathivanan Venkatachalam, director of product management at ManageEngine, said: “The growing demand for integrated IT operations emphasises the need for integrated endpoint management and help desk solutions.”

“Now that the application is integrated with ServiceNow, enterprises can improve their users’ experience, increase productivity, consolidate service operations and reduce operational costs,” he added. – TradeArabia News Service