The UAE Ministry of Interior has launched an instant messaging service for the public via its website and smart phone application UAE-MOI, so as to enhance effective communication channels with customers; by assigning an employee to respond to the various queries related to the Ministry’s electronic and smart services and to receive complaints.

This service is also available for people with special needs, saisd a statement from the ministry.

Lt Colonel Faisal Mohammed Al Shimmari, the executive director of the Smart Government at the Ministry of Interior, said the service will be available in both Arabic and English.

Al Shimmari pointed out that the ministry was keen to acquaint customers with the sophisticated service projects already achieved, which will help save time and effort in obtaining such services.

"The MoI adopted a comprehensive approach in all applicable language to promote the E-Services via mass media and social media channels," the official stated.

"This aims to facilitate access to the services to the widest range of customers in a smart and streamlined way. It has also made sure to establish performance indicators to measure services performance according to governmental standards and assess performance of the different service provision channels," he added.-TradeArabia News Service