Abu Dhabi Systems and Information Centre (Adsic), the government entity responsible for the emirate’s ITC agenda, is participating in the ongoing Government Contact Centre Summit Middle East 2015 in Dubai, UAE.

The only event in the region dedicated to the government sector as a central gathering for senior contact centre professionals is running at the Dusit Thani Hotel in Dubai from May 17 to 20.

The knowledge sharing event aimed at exploring the best practice industry methods for delivering world-class contact centres through efficient workforce management and modern technologies. The Summit also provided an ideal opportunity for Adsic to highlight the various notable achievements and successes of the Abu Dhabi Government Contact Centre 800555 in Al Ain, which marked its one year anniversary last February and enjoys a strong national workforce.

Hamad Al Mansoori, senior service manager at Adsic said: “Adsic’s participation at the Government Contact Centre Summit Middle East is part of our leadership’s commitment to continually developing and enhancing the level and quality of services we provide our end-users, with the Abu Dhabi Contact Centre being one of our core offerings for centralizing Government access through smarter and more convenient channels in order to align each avenue with the broader e-government vision.”

“The Summit was also important in gaining insights from our peers on the national and regional level on workforce development and retention in order for it to reflect on customer experience and overall output of the Abu Dhabi Contact Centre, in addition to optimizing operations through effective CRM, cloud and mobile to maximize performance,” he added.

The Government Contact Centre Summit Middle East features a number of interactive high-level discussions, roundtables, case studies and special sessions that addressed the most pressing challenges in delivering a world-class customer experience through contact centres to continually ensure customer satisfaction and business continuity, and concluded with an awards ceremony for participating entities. – TradeArabia News Service