Ramco Systems, a leading software products and services provider, has announced the launch of a new SMS-based Employee Self Service (ESS) solution.

The new service designed and developed as part of Ramco’s mobility offerings, will help ESS users of Ramco Human Capital Management (HCM) to apply for leave, raise queries and perform transactions, all via a text message, said a statement.

Organisations on the other hand can use this feature to send company-wide communication by SMS.

This feature has been rolled out at a US Fortune 10 company for its India operations having over 16,000 employees.

Ramco ESS users will now be able to perform and raise standard inquiries without actually downloading the application or connecting to the Internet, it added.

With the SMS-based ESS feature, Ramco aims at addressing the needs of organisations with heavily distributed workforce or highly secure workplaces (like BPO, Factories, R&D units) which restrict use of smart phones within office premises.

Virender Aggarwal, CEO of Ramco Systems, said: “With Ramco’s mobility solutions, our clients have leveraged the benefits of accessing Ramco HCM on their smartphones. We found a sizeable section of the ESS users not leveraging the mobile application as it necessitated internet access on phones.”

“In order to simplify the user experience and to truly take the mobile experience to every user, we have launched a short-code based ESS feature,” he said.

“With the mobile redefining the way we interact, we are confident this new feature will find good adoption from both existing and new customers. This, in short, is the first step towards building ‘inclusive’ enterprise software,” he added.

Ramco HCM is a comprehensive HR and Talent Management solution with multi-country Payroll available on cloud as well as on premise. Since the global launch of its cloud based HR software, Ramco has added on an average one customer a week taking the total count to 350 including leading Fortune 100 and multinational brands across the globe, it added. – TradeArabia News Service